Customer-Focused Branch Banking Specialist

City Savings Bank; Cavite City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health benefits

Professional development

Flexible scheduling

Employee discounts

Job summary

City Savings Bank is seeking a Branch Service Associate for its Dasmarinas City, Cavite branch. The role focuses on delivering exceptional customer service, handling deposits/withdrawals, and assisting with account openings and inquiries.

You will promote bank products, maintain accurate records, and ensure compliance with regulatory requirements while supporting daily branch operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent; additional business or finance-related education is advantageous.
• Proven customer service experience, preferably in retail banking or financial services.
• Strong numeracy skills with the ability to handle cash transactions accurately and efficiently.
• Excellent verbal and written communication skills in English and Filipino.
• Proficiency with computer systems and banking software; experience with point-of-sale systems is preferred.
• Ability to deliver outstanding customer service and build positive relationships.

Responsibilities

• Greeting customers warmly and professionally, providing assistance with banking inquiries and directing them to appropriate services
• Processing customer transactions including deposits, withdrawals, fund transfers and other banking services accurately and efficiently
• Opening and maintaining customer accounts whilst ensuring all documentation is completed correctly and in compliance with regulatory requirements
• Assisting customers with balance inquiries, statement requests and resolution of account-related issues
• Promoting and cross-selling bank products and services such as savings accounts, loans and credit facilities to eligible customers
• Maintaining accurate records and ensuring proper reconciliation of cash and transactions at the end of each business day
• Adhering to all security and fraud prevention protocols to protect customer information and bank assets
• Supporting branch operations by maintaining a clean, organised and welcoming environment for customers
• Collaborating with branch colleagues to achieve team targets and provide seamless customer service
• Keeping informed about current bank products, services, rates and policies to provide accurate information to customers

Skills

Customer service

Numeracy

Communication

Attention to detail

Teamwork

Punctuality

Regulatory compliance knowledge

Education

High school diploma

Business/Finance education (advantageous)

Tools

POS systems

Job description

City Savings Bank is seeking a Branch Service Associate for its Dasmarinas City, Cavite branch. The role focuses on delivering exceptional customer service, handling deposits/withdrawals, and assisting with account openings and inquiries.

You will promote bank products, maintain accurate records, and ensure compliance with regulatory requirements while supporting daily branch operations in a fast-paced environment.