Service Associate

City Savings Bank; Philippines; On-site; PHP 246,000 - 312,000; Full time

Job summary

City Savings Bank is seeking a Branch Service Associate for the Abulog branch in Cagayan. This full-time role focuses on delivering exceptional customer service and supporting day-to-day branch operations.

You will handle transactions, assist customers, promote banking products, and ensure compliance. Fresh graduates are welcome; English and local language skills are preferred.

Qualifications

• Graduate of a business course or equivalent.
• Prior customer service experience, preferably in banking or financial services.
• Strong communication and interpersonal skills.
• Excellent numerical ability and attention to detail in financial transactions.
• Proficient with computer systems and banking software.
• Basic knowledge of retail banking products and services.
• Willing to work shifts including mornings, evenings, weekends.
• Fluency in English and local languages desirable.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist clients with banking transactions, inquiries, and financial needs.
• Process deposits, withdrawals, transfers and other routine transactions accurately.
• Open new customer accounts and assist with maintenance and updates.
• Promote bank products and services (savings, loans, investments).
• Handle cash and cheques per procedures and security protocols.
• Respond to inquiries regarding balances, history and services.
• Maintain accurate records and documentation for transactions.
• Support branch team in meeting daily targets and service standards.
• Adhere to regulatory and AML requirements.
• Contribute to a safe and secure banking environment by following security procedures.

Skills

Customer service

Communication

Numerical ability

Attention to detail

Retail banking

Teamwork

Fluent English

Data entry

Education

Business course or equivalent

Tools

Banking software

Job description

City Savings Bank is seeking a dedicated Branch Service Associate to join our Abulog branch in Cagayan. This is a full-time position that plays a vital role in delivering exceptional customer service and supporting the day-to-day operations of our retail banking branch. As a Branch Service Associate, you will be the face of City Savings Bank, ensuring every customer interaction leaves a positive and lasting impression whilst maintaining the highest standards of professionalism and compliance.

What you'll be doing

• Providing excellent customer service by assisting clients with their banking transactions, account inquiries and financial needs
• Processing deposits, withdrawals, fund transfers and other routine banking transactions with accuracy and efficiency
• Opening new customer accounts and assisting with account maintenance and updates
• Promoting City Savings Bank products and services, including savings accounts, loans and investment options
• Handling cash and cheques in accordance with bank procedures and security protocols
• Responding to customer inquiries regarding account balances, transaction history and banking services
• Maintaining accurate records and documentation for all transactions processed
• Supporting the branch team in meeting daily operational targets and service standards
• Adhering to all regulatory compliance requirements and anti-money laundering procedures
• Contributing to a safe and secure banking environment by following security protocols

What we're looking for

• Graduate of any business course or equivalent.
• Previous experience in a customer service role, preferably within banking or financial services
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Excellent numerical ability and attention to detail when handling financial transactions
• Proficiency in using computer systems and banking software
• Basic knowledge of retail banking products and services
• Ability to work efficiently in a fast‑paced environment whilst maintaining accuracy
• Trustworthiness and integrity, with a commitment to maintaining confidentiality and data security
• Flexibility to work shifts, including early mornings, evenings and weekends as required
• Fluency in English and local languages is desirable
• Fresh graduates are welcome to apply.