Frontline Bank Teller & Service Excellence Specialist

RCBC; Iloilo; Presencial; PHP 240.000 - 300.000; Jornada completa

Descripción de la vacante

RCBC in the Philippines seeks a Branch Operations professional to provide competent, timely over-the-counter services in the Business Center. The role requires compliance with BSP/AMLA and internal policies, with focus on risk reduction and excellent service delivery to support branch objectives.

The candidate should have a 4-year degree or higher, preferably in business, and may be fresh graduates or those with up to 1 year of related experience.

Formación

• Graduate of 4 or more year course; business or service-oriented degree advantageous.
• Experience in Branch Operations is preferred but fresh graduates are welcome.

Responsabilidades

• Performs tellering, new accounts related functions, and back office tasks as required in the Branch Operations Manual, in line with bank policies.
• Supports the Service Manager in achieving service standards with fast turnaround times and error-free processing for client satisfaction.
• Addresses customer queries and complaints promptly, including complex issues that cannot be resolved immediately.

Conocimientos

Tellering

Customer service

Regulatory compliance

Risk awareness

Educación

Bachelor's degree in business or related field

Descripción del empleo

RCBC in the Philippines seeks a Branch Operations professional to provide competent, timely over-the-counter services in the Business Center. The role requires compliance with BSP/AMLA and internal policies, with focus on risk reduction and excellent service delivery to support branch objectives.

The candidate should have a 4-year degree or higher, preferably in business, and may be fresh graduates or those with up to 1 year of related experience.