Client-Focused Bank Teller | Service Excellence & Compliance

RCBC; Pastrana; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC is seeking a customer-focused professional for its Business Center. The role involves providing accurate over-the-counter services, maintaining compliance with BSP/AML regulations, and identifying risk areas to ensure secure operations.

The ideal candidate demonstrates empathy, strong time management, and a commitment to service quality while supporting branch objectives and engaging with clients across various locations in the city.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies, BSP/AML regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in locations: Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Skills

Customer service

Time management

Attention to detail

Empathy

Regulatory compliance

Education

Bachelor's degree or 4-year course

Job description

RCBC is seeking a customer-focused professional for its Business Center. The role involves providing accurate over-the-counter services, maintaining compliance with BSP/AML regulations, and identifying risk areas to ensure secure operations.

The ideal candidate demonstrates empathy, strong time management, and a commitment to service quality while supporting branch objectives and engaging with clients across various locations in the city.