Client Experience Specialist - Banking Center

RCBC; Calapan; On-site; PHP 201,000 - 335,000; Full time

Job summary

RCBC is seeking a candidate to provide competent, timely over-the-counter services to customers in the Business Center. You will ensure compliance with BSP/AMLA rules and internal policies, identify and mitigate risk, and support branch objectives through excellent service delivery.

Fresh graduates welcome; strong time management and empathy are valued. The role requires a 4-year degree and the ability to engage with clients, perform accurate transactions, and uphold quality and accuracy in all

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support branch objectives through excellent customer service delivery and other service-related initiatives of the branch.

Skills

Empathy

Customer service

Time management

Attention to detail

Compliance awareness

Education

4-year degree

Job description

RCBC is seeking a candidate to provide competent, timely over-the-counter services to customers in the Business Center. You will ensure compliance with BSP/AMLA rules and internal policies, identify and mitigate risk, and support branch objectives through excellent service delivery.

Fresh graduates welcome; strong time management and empathy are valued. The role requires a 4-year degree and the ability to engage with clients, perform accurate transactions, and uphold quality and accuracy in all