Over-the-Counter Banking Associate — Customer Focused & Compliant

RCBC; Calamba; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a frontline professional to provide over-the-counter services at the Business Center in Carmelray. The role emphasizes accurate, timely transactions and strict adherence to BSP/AML rules.

You will support branch objectives through excellent customer service and service-related initiatives. Fresh graduates are welcome to apply, with the ability to handle complexity, make efficient decisions, and maintain high standards of order, quality, and accuracy.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and time-management oriented.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Supports branch objectives through excellent customer service delivery and other service-related initiatives.
• Willing to be assigned in the Carmelray location.

Skills

Customer service

Regulatory compliance

Risk management

Process improvement

Time management

Empathy

Education

Bachelor's degree

Job description

RCBC in the Philippines seeks a frontline professional to provide over-the-counter services at the Business Center in Carmelray. The role emphasizes accurate, timely transactions and strict adherence to BSP/AML rules.

You will support branch objectives through excellent customer service and service-related initiatives. Fresh graduates are welcome to apply, with the ability to handle complexity, make efficient decisions, and maintain high standards of order, quality, and accuracy.