Branch Services Associate - Customer Experience & Operations

RCBC; Tacloban; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in Tacloban seeks a branch operations professional to provide over-the-counter teller services and support for new accounts in line with BSP/AMLA regulations. You will ensure compliant, timely service and help achieve branch objectives.

You may be rotated to other branches as required, with overtime as needed. Fresh graduates are welcome to apply, and a four-year degree in business or a service-oriented field is preferred.

Qualifications

• Over-the-counter banking experience or fresh graduates welcome
• Willing to render overtime
• Willing to rotate to other branches as needed

Responsibilities

• Perform tellering, new accounts related functions, and other OTC tasks per Branch Operations Manual
• Support Service Manager in achieving service standards with fast, accurate processing
• Address customer queries and resolve complaints promptly

Skills

Customer service

Attention to detail

Communication skills

Overtime readiness

Education

Bachelor's degree or 4-year course

Business or service industry degree advantageous

Job description

RCBC in Tacloban seeks a branch operations professional to provide over-the-counter teller services and support for new accounts in line with BSP/AMLA regulations. You will ensure compliant, timely service and help achieve branch objectives.

You may be rotated to other branches as required, with overtime as needed. Fresh graduates are welcome to apply, and a four-year degree in business or a service-oriented field is preferred.