Banking Services Specialist - Customer Experience

RCBC; Lucena; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in the Philippines seeks a proactive frontline associate to deliver accurate over-the-counter services at the Business Center, while upholding BSP/AMLA rules and internal bank policies. You will identify risks and support branch objectives through excellent customer service and initiatives.

The successful candidate will be flexible to be assigned to locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd., and will work diligently to ensure efficiency and

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Empathic and able to engage with people.
• Highly compassionate and service oriented with emphasis on order, quality, and accuracy.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services.
• Ensure compliance with internal policies, BSP/AMLA regulations and external rules.
• Recognize risk areas and mitigate risks by applying bank policies.
• Support branch objectives through excellent customer service and related initiatives.
• Be willing to be assigned to locations: Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Skills

Customer service

Compliance

Risk awareness

Attention to detail

Communication skills

Education

4-year degree

Job description

RCBC in the Philippines seeks a proactive frontline associate to deliver accurate over-the-counter services at the Business Center, while upholding BSP/AMLA rules and internal bank policies. You will identify risks and support branch objectives through excellent customer service and initiatives.

The successful candidate will be flexible to be assigned to locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd., and will work diligently to ensure efficiency and