Guest Experience Leader — Front Office & Service Excellence

Filinvest Development Corporation; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Job summary

A luxury hotel chain in Metro Manila is seeking a Guest Services Manager to oversee front office operations and ensure exceptional guest experiences. You will manage daily activities, lead staff training, and handle guest relations while implementing revenue initiatives. If you have 3-5 years of front office experience and strong leadership skills, apply now to contribute to a remarkable guest journey in a fast-paced environment.

Qualifications

• Minimum of 3-5 years of front office or guest services experience.
• At least 2 years in a managerial or supervisory role.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Ensure seamless check-in/check-out processes and handle guest inquiries.
• Supervise daily front desk activities and ensure compliance with hotel policies.
• Lead, train, and motivate front office staff to uphold service excellence.
• Handle guest complaints and escalate issues to ensure satisfactory resolutions.
• Collaborate with sales and reservations teams to drive revenue.

Skills

Leadership

Problem-solving

Guest-centric approach

Communication skills in English

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel property management systems (PMS) such as Opera

Job description

A luxury hotel chain in Metro Manila is seeking a Guest Services Manager to oversee front office operations and ensure exceptional guest experiences. You will manage daily activities, lead staff training, and handle guest relations while implementing revenue initiatives. If you have 3-5 years of front office experience and strong leadership skills, apply now to contribute to a remarkable guest journey in a fast-paced environment.