Front Office Duty Manager — Guest Experience Leader

Hyatt Hotels Corporation; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Grand Hyatt Manila is seeking an Assistant Manager – Front Office to ensure the highest level of efficiency and guest satisfaction while maximizing rooms revenue. You will support the Front Office Manager, be visible across the hotel, and lead the front-line team to deliver outstanding service.

The role emphasizes guest interactions, complaint resolution, and proactive management of front office operations in a luxury environment.

Qualifications

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role.
• Comprehensive working knowledge of Front Office systems and processes
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.

Responsibilities

• Lead and assist the Front Office Manager to deliver exceptional front-line service to guests and colleagues.
• Be visible around the hotel and ensure all areas are well managed by the team.
• Interact with guests to handle complaints and inquiries professionally and efficiently.

Skills

Front Office experience

Leadership

Guest service

People management

Tools

Front Office systems

Job description

Grand Hyatt Manila is seeking an Assistant Manager – Front Office to ensure the highest level of efficiency and guest satisfaction while maximizing rooms revenue. You will support the Front Office Manager, be visible across the hotel, and lead the front-line team to deliver outstanding service.

The role emphasizes guest interactions, complaint resolution, and proactive management of front office operations in a luxury environment.