Front Office Experience Leader

Filinvest Development Corporation; Muntinlupa; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Quest Plus Conference Center Manila, operated by Filinvest Hotel, is seeking a seasoned Front Office Manager to lead guest relations and maximize service quality. You will oversee check-in/out, steward guest interactions, and coordinate with departments to deliver a seamless experience.

The role requires strong leadership, PMS proficiency, and a passion for hospitality excellence. Join a team that crafts memorable stays, builds guest loyalty, and upholds the brand's standards across all

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, or related field.
• Minimum of 35 years of experience in front office operations, preferably in a hotel or resort setting.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent customer service and guest relations skills.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Strong problem-solving, organizational, and multitasking abilities.
• Excellent communication skills, both verbal and written.

Responsibilities

• Oversee and manage Front Office operations ensuring exceptional service and guest experience.
• Establish and maintain professional relationships with guests, clients, and patrons.
• Lead Front Office team, implement policies, monitor performance, and improve service quality.
• Optimize check-in/check-out processes and handle guest inquiries with discretion.
• Coordinate with other departments to ensure seamless service delivery.

Skills

Leadership

Customer service

PMS proficiency

Microsoft Office

Communication skills

Education

Bachelor's degree in Hospitality Management / Hotel Administration

Tools

PMS (Property Management System)

Microsoft Office Suite

Job description

Quest Plus Conference Center Manila, operated by Filinvest Hotel, is seeking a seasoned Front Office Manager to lead guest relations and maximize service quality. You will oversee check-in/out, steward guest interactions, and coordinate with departments to deliver a seamless experience.

The role requires strong leadership, PMS proficiency, and a passion for hospitality excellence. Join a team that crafts memorable stays, builds guest loyalty, and upholds the brand's standards across all