Front Office Leader: Guest Services & Operations

Sheraton Hotels & Resorts; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Sheraton Manila, located at M. Adriatico corner General Malvar, Manila, Philippines, 1004, is seeking a Front Office Manager to oversee front office operations, supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensure efficient check-in/check-out while maximizing guest satisfaction and the department's financial performance.

You will lead by example, coordinate with managers, train staff, handle guest issues, and ensure service standards align with Marriott's global

Qualifications

• High school diploma or GED with 2 years of guest services/front desk experience.
• 2-year degree in Hotel/Restaurant Management, Hospitality, or Business Administration; no work experience required.

Responsibilities

• Manages day-to-day Front Desk operations and staffing to meet guest service and financial goals.
• Ensures effective check-in and check-out processes and strives for guest satisfaction.
• Provides leadership to Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams.
• Communicates department goals and supports performance recognition and coaching.
• Oversees adherence to Front Office policies, SOPs, and standards across shifts.
• Trains staff and maintains professional relationships with employees.

Education

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Job description

Sheraton Manila, located at M. Adriatico corner General Malvar, Manila, Philippines, 1004, is seeking a Front Office Manager to oversee front office operations, supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk, and ensure efficient check-in/check-out while maximizing guest satisfaction and the department's financial performance.

You will lead by example, coordinate with managers, train staff, handle guest issues, and ensure service standards align with Marriott's global