Front Office Lead — Assistant Manager (Guest Experience)

Grand Hyatt; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure peak efficiency and guest satisfaction while maximizing room revenue. You will support the Front Office Manager, be highly visible around the hotel, and personally engage guests to address complaints and inquiries in a professional manner.

The ideal candidate has 2+ years in a Front Office role at a 5-star property, strong leadership, and a passion for delivering premier service.

Qualifications

• Progressive Front Office experience in a 5-star luxury property.
• At least 2 years in a similar role.
• Superior customer service skills.
• Strong management and leadership capabilities.
• Local candidates or Philippine passport holders with valid working rights.

Responsibilities

• Assist the Front Office Manager in leading and managing the Front Office Department.
• Deliver exceptional frontline service to guests and colleagues; be visible around the hotel.
• Interact with guests to resolve complaints and inquiries professionally and efficiently.

Skills

Customer service

Leadership

People management

Tools

Front Office systems

Job description

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure peak efficiency and guest satisfaction while maximizing room revenue. You will support the Front Office Manager, be highly visible around the hotel, and personally engage guests to address complaints and inquiries in a professional manner.

The ideal candidate has 2+ years in a Front Office role at a 5-star property, strong leadership, and a passion for delivering premier service.