Front Office Team Lead: Guest Experience & Ops

Ihg, L.C.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ihg, L.c. in the Philippines is looking for an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest service.

You will supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and related functions to ensure smooth check-ins and personalized experiences. The ideal candidate has a 3–5 year Front Office background with 1–2 years in a supervisory role, strong leadership and communication skills, and proficiency with hotel systems and MS

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of Front Office experience, incl. 1–2 years in supervision.
• Strong knowledge of Front Office operations, guest relations, and hotel systems.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Assist in managing the day-to-day operations of the Front Office, ensuring smooth and efficient service delivery.
• Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
• Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
• Ensure adherence to Front Office SOPs and IHG brand standards.
• Handle guest complaints, service recovery, and special requests promptly and effectively.
• Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

PMS (Property Management System)

Microsoft Office

Job description

Ihg, L.c. in the Philippines is looking for an Assistant Front Office Manager to lead daily Front Office operations and deliver exceptional guest service.

You will supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and related functions to ensure smooth check-ins and personalized experiences. The ideal candidate has a 3–5 year Front Office background with 1–2 years in a supervisory role, strong leadership and communication skills, and proficiency with hotel systems and MS