Front Office Duty Manager – Guest Experience Lead

Fairmont; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Fairmont Makati is seeking a Front Office professional to uphold brand standards and deliver luxurious guest experiences in Manila's business district. You will ensure SOP adherence across interactions and lead with warmth, professionalism, and customer-centric service.

The role requires coordinating operational, administrative and staff needs while maintaining performance standards in a high-end hotel environment.

Qualifications

• Degree in Hospitality Management or related field is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• Operational knowledge and proficiency in Property Management System.

Responsibilities

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.
• Maintainsthe balance in operational, administrative and colleague needs by providing guidance and motivation to the Front Office team.

Skills

Guest service

Communication

Multicultural awareness

Education

Hospitality management degree (asset)

Tools

Property Management System

Job description

Fairmont Makati is seeking a Front Office professional to uphold brand standards and deliver luxurious guest experiences in Manila's business district. You will ensure SOP adherence across interactions and lead with warmth, professionalism, and customer-centric service.

The role requires coordinating operational, administrative and staff needs while maintaining performance standards in a high-end hotel environment.