Front Office Experience Leader

The Peninsula Manila; Makati; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

The Peninsula Manila in Makati, Manila seeks a passionate Front Office Manager to lead Front Office operations and deliver exceptional guest experiences through warm hospitality and service excellence.

With 3–5 years in Front Office, this role emphasizes guest relations, effective service recovery, and operational oversight in a luxury hotel setting. Duty Manager experience is a plus, and legal work status in the Philippines is required.

Qualifications

• 3–5 years of Front Office experience, preferably in a luxury hotel.
• Duty Manager experience is an advantage.
• Must be legally authorized to work in the Philippines.
• Strong knowledge of Front Office operations: Front Desk, Concierge, Guest Services, Reception.
• Proficient in Shiji, MS Office, and night audit-related processes.
• Excellent communication, guest engagement, decision-making, and ability to thrive under pressure; flexible shifts.

Responsibilities

• Lead and oversee Front Office operations to deliver seamless guest experiences.
• Foster strong guest relations through personalized service and effective recovery.
• Manage and resolve guest concerns, incidents, and operational issues promptly.
• Ensure guest and employee safety by coordinating emergency procedures with relevant departments.
• Maintain a visible lobby presence, welcome VIP guests, and support Front Office operations as needed.

Skills

Front Office operations

Guest relations

Communication

Decision making

Flexibility

Guest engagement

Thrive under pressure

Tools

Shiji

MS Office

Night audit processes

Job description

The Peninsula Manila in Makati, Manila seeks a passionate Front Office Manager to lead Front Office operations and deliver exceptional guest experiences through warm hospitality and service excellence.

With 3–5 years in Front Office, this role emphasizes guest relations, effective service recovery, and operational oversight in a luxury hotel setting. Duty Manager experience is a plus, and legal work status in the Philippines is required.