Assistant Manager - Front Office (Duty Manager)

Grand Hyatt; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Grand Hyatt Manila is seeking an experienced Assistant Manager – Front Office to ensure peak efficiency and guest satisfaction while maximizing room revenue. You will support the Front Office Manager, be highly visible around the hotel, and personally engage guests to address complaints and inquiries in a professional manner.

The ideal candidate has 2+ years in a Front Office role at a 5-star property, strong leadership, and a passion for delivering premier service.

Qualifications

• Progressive Front Office experience in a 5-star luxury property.
• At least 2 years in a similar role.
• Superior customer service skills.
• Strong management and leadership capabilities.
• Local candidates or Philippine passport holders with valid working rights.

Responsibilities

• Assist the Front Office Manager in leading and managing the Front Office Department.
• Deliver exceptional frontline service to guests and colleagues; be visible around the hotel.
• Interact with guests to resolve complaints and inquiries professionally and efficiently.

Skills

Customer service

Leadership

People management

Tools

Front Office systems

Job description

Summary

Grand Hyatt Manila offers a myriad of exceptional experiences and dramatic dining concepts, making it a true destination within a destination. Guided by our #LivingGrand philosophy, we create moments of more in everything we do—elevating guest experiences through exceptional service, thoughtful design, and genuine care.

At Hyatt, our purpose is to care for people so they can be their best. We are committed to fostering an inclusive culture where colleagues feel respected, valued, and empowered to bring their authentic selves to work. We believe diverse perspectives strengthen our teams and enrich the experiences we create for our guests.

We are looking for an experiencedAssistant Manager – Front Officewho will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front-line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Qualifications

Ideal candidates shall meet the following criteria:

• Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
• Comprehensive working knowledge of Front Office systems and processes
• Superior customer service skills
• Strong management and leadership capabilities
• Passion for working with people
• This position is open to local candidates or Philippine passport holder with valid working rights.