Front Desk Experience Lead - Guest Satisfaction & Upsell

LaVie Resort and Casino; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading resort and casino in Metro Manila is looking for a Front Office Associate to manage daily front desk activities and ensure guest satisfaction. The ideal candidate will have a diploma in hotel management and at least 1 year of relevant experience. Strong interpersonal and communication skills are essential, along with cashier skills. Knowledge of Korean or Japanese is an advantage. This role emphasizes upselling and maintaining high service standards.

Qualifications

• At least 1 year of experience in the same role is preferred.
• Ability to speak Korean or Japanese is a strong advantage.

Responsibilities

• Manage check-in and checkout processes.
• Promote and upsell rooms whenever possible.
• Ensure a high level of customer service.
• Handle room changes due to complaints.
• Ensure daily tasks are completed and signed.

Skills

Interpersonal skills

Communication skills

Cashier skills

Ability to speak Korean or Japanese

Education

Diploma in hotel management

Job description

A leading resort and casino in Metro Manila is looking for a Front Office Associate to manage daily front desk activities and ensure guest satisfaction. The ideal candidate will have a diploma in hotel management and at least 1 year of relevant experience. Strong interpersonal and communication skills are essential, along with cashier skills. Knowledge of Korean or Japanese is an advantage. This role emphasizes upselling and maintaining high service standards.