Front Office Associate

University Pad Residences; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

University Pad Residences is seeking a Front Desk Associate to be the first point of contact for guests, tenants, and visitors, delivering friendly, professional service while handling administrative tasks. You will greet people, answer inquiries, manage calls, and coordinate housekeeping, maintenance, and front desk operations in a fast-paced environment.

The ideal candidate has strong communication skills and is proficient in MS Office and Google Workspace, with a college degree in Tourism,

Qualifications

• Degree in tourism, hospitality or related field preferred.
• Strong communication skills.
• Proficiency in MS Office and Google Workspace.

Responsibilities

• Greet guests, tenants, visitors in a warm, professional manner.
• Address inquiries or direct to appropriate person or department.
• Answer inquiries before and after admin staff working hours (Reservations Team).
• Answer, screen, and forward incoming phone calls and messages.
• Provide basic information to callers when needed.
• Monitor and coordinate housekeeping standards for rooms and common areas.
• Oversee room turnovers and inspections.
• Ensure maintenance issues are resolved promptly to minimize disruptions.
• Manage front desk operations, including mail distribution and data entry.
• Maintain visitor logs and update housekeeping/maintenance logbooks.

Skills

Communication skills

Customer service

MS Office

Google Workspace

Work under pressure

Team player

Education

College degree in Tourism, Hospitality, Administration, Customer Service, or related field

Tools

MS Office

Google Workspace

Job description

About the role

The Front Desk Associate is the first point of contact for guests, tenants, and visitors, providing excellent customer service while managing administrative tasks. The role requires professionalism, a welcoming demeanor, and the ability to handle multiple responsibilities efficiently in a fast-paced environment.

Key responsibilities

• Greet guests, tenants, visitors, and clients in a warm, professional manner.
• Address inquiries or direct them to the appropriate person or department.
• Answer inquiries before and after working hours of admin staff (Reservations Team).
• Answer, screen, and forward incoming phone calls and messages.
• Provide basic information to callers when needed.
• Monitor and coordinate housekeeping standards for rooms and common areas.
• Oversee room turnovers and inspections.
• Ensure maintenance issues are resolved promptly to minimize operational disruptions.
• Manage front desk operations, including mail distribution and data entry.
• Maintain visitor logs and update housekeeping/maintenance logbooks.

About you

• College degree in Tourism, Hospitality, Administration, Customer Service, or a related field.
• Excellent verbal and written communication skills for internal and external interactions.
• Proficient in MS Office (Word, Excel) and Google Workspace (Docs, Sheets, Slides, Gmail).
• Able to work under pressure, meet deadlines, and maintain a positive attitude.
• Capable of working independently and as a team and completing tasks following instructions and standard procedures.