Front Office Associate

SotoGrande Batangas Hotel; Bauan; On-site; PHP 201,000 - 279,000; Full time

Job summary

SotoGrande Batangas Hotel is seeking a friendly Front Desk Associate to warmly welcome guests, manage check-in/check-out, and handle reservations.

You will maintain guest records in the PMS, answer calls, provide information on services and local attractions, and collaborate with housekeeping to ensure room readiness and guest satisfaction.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Handle check-out procedures and provide receipts.
• Assist with reservations and booking inquiries.
• Respond to guest inquiries and maintain high customer satisfaction.
• Provide information on hotel services and local attractions.
• Answer phones and manage guest records.
• Maintain guest information in the hotel's property management system.
• Ensure professional interactions in-person and by phone.
• Assign rooms based on guest preferences and availability.
• Offer room upgrades and promotions when appropriate.
• Follow security procedures and ensure guest safety.
• Ensure compliance with hotel policies, health and safety regulations, and local laws.
• Collaborate with housekeeping to ensure room availability and guest satisfaction.
• Communicate guest feedback to relevant departments for action.
• Assist with administrative duties and manage inventories.
• Handle cash and other payments accurately.

Job description

Key Responsibilities:

Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and ensure a smooth check-in process.

• Handle check-out procedures, including processing payments and providing receipts.

• Assist with reservations, cancellations, and any other booking-related inquiries.

Customer Service:

• Respond promptly and effectively to guest inquiries, requests, and complaints, ensuring high levels of customer satisfaction.

• Provide guests with accurate information regarding hotel services, local attractions, transportation, and amenities.

Front Desk Operations:

• Manage the front desk by answering phones, directing calls, and managing guest records.

• Maintain up-to-date guest information in the hotel’s property management system.

• Ensure that all guest interactions are professional and courteous, both in-person and over the phone.

Room Assignment & Upgrades:

• Assign rooms based on guest preferences and availability.

• Offer room upgrades and special promotions as appropriate.

Security & Compliance:

• Follow security procedures for guest check-in/check-out and ensure the safety of all guests.

• Ensure compliance with hotel policies, health and safety regulations, and local laws.

Collaboration & Communication:

• Work closely with housekeeping and other departments to ensure room availability and guest satisfaction.

• Communicate guest feedback to relevant departments for immediate action or improvement.

Administrative Tasks:

• Assist with administrative duties, such as updating guest profiles, generating reports, and managing inventories.

• Handle cash and other payments accurately.