Front Office Staff

Myungdang Plus Development Inc.; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Job summary

Myungdang Plus Development Inc. seeks a friendly front desk associate to greet guests, manage check-ins/check-outs, answer calls and emails, and provide information on services and promotions.

You will coordinate with housekeeping and other departments to ensure guest satisfaction, handle reservations, payments, and daily reports, and maintain reception area to a high standard.

Qualifications

• Minimum 1 year experience in hotel industry.
• Proficient with Microsoft Office applications.

Responsibilities

• Welcome guests and visitors with a professional and courteous attitude
• Handle guest check-ins and check-outs accurately and efficiently
• Answer telephone calls, emails, and other inquiries promptly
• Provide information about company services, facilities, rates, and promotions
• Manage reservations, cancellations, and room assignments, if applicable
• Process payments, issue receipts, and maintain accurate transaction records
• Coordinate with housekeeping, maintenance, and other departments to ensure excellent guest service
• Resolve guest concerns or complaints professionally and elevate issues when necessary
• Maintain the cleanliness and organization of the front office and reception area
• Prepare daily reports and perform other administrative tasks as assigned

Skills

Customer service

Front desk operations

Tools

Microsoft Office

Job description

About the role

The successful candidate will serve as the first point of contact for guests and visitors, ensuring exceptional customer service while efficiently managing front desk operations.

Key responsibilities

• Welcome guests and visitors with a professional and courteous attitude
• Handle guest check-ins and check-outs accurately and efficiently
• Answer telephone calls, emails, and other inquiries promptly
• Provide information about company services, facilities, rates, and promotions
• Manage reservations, cancellations, and room assignments, if applicable
• Process payments, issue receipts, and maintain accurate transaction records
• Coordinate with housekeeping, maintenance, and other departments to ensure excellent guest service
• Resolve guest concerns or complaints professionally and elevate issues when necessary
• Maintain the cleanliness and organization of the front office and reception area
• Prepare daily reports and perform other administrative tasks as assigned

About you

• At least 1 year experience in a hotel industry
• Knowledgeable with Microsoft