Front Office Associate

JMP TWIN EAGLE Manpower and Allied Services Inc.; Palawan; On-site; PHP 223,200 - 312,480; Full time

Job summary

A hospitality services company in the Philippines is seeking a Guest Relations Officer. The role involves greeting guests, managing reservations, and handling check-ins/outs. Candidates should have a Bachelor's degree in hospitality management and less than a year of experience in a hotel or customer service role. Strong English proficiency and communication skills are required. The position demands flexibility to work weekends and holidays.

Qualifications

• Less than 1 year of experience in a hotel or customer service role.
• Ability to work in a fast-paced environment and flexibility to work weekends and holidays.
• Friendly, detail-oriented, and able to manage stress effectively.

Responsibilities

• Greet guests, manage reservations, handle check-ins/outs, and address customer inquiries.
• Handle reservations, inquiries, and billing accurately.
• Provide information about hotel amenities and local attractions.
• Assist in resolving guest complaints and requests efficiently.
• Maintain a clean and organized front desk area.
• Coordinate with housekeeping and maintenance for guest needs.

Skills

Proficient in English

Strong interpersonal and communication skills

Expertise in Customer Relationship Management

Education

Bachelor's degree in hospitality management or related field

Job description

Responsibilities and Duties

• Responsibilities and Duties: Greet guests, manage reservations, handle check-ins/outs, and address customer inquiries.
• Handle reservations, inquiries, and billing accurately.
• Provide information about hotel amenities and local attractions.
• Assist in resolving guest complaints and requests efficiently.
• Maintain a clean and organized front desk area.
• Coordinate with housekeeping and maintenance for guest needs.

Qualifications

• Education: Bachelor's degree in hospitality management or related field.
• Experience Level: Less than 1 year of experience in a hotel or customer service role.
• Skills and Competencies: Proficient in English, strong interpersonal and communication skills, and expertise in Customer Relationship Management.
• Working Conditions: Fast-paced environment, requires flexibility to work weekends and holidays.
• Qualities and Traits: Friendly, detail-oriented, and able to manage stress effectively.