Front Office Associate

Taramindu Beach Inc.; Batangas City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A hospitality company in Batangas City is seeking a Front Desk Associate to provide exceptional customer service. Responsibilities include managing check-ins and check-outs, handling guest inquiries, maintaining records, and coordinating with housekeeping. The ideal candidate will have a Bachelor's degree in Hospitality Management and possess excellent communication skills. An ability to resolve complaints professionally and work under pressure is essential for success in this dynamic role.

Qualifications

• 0–2 years of experience in a customer service role.

Responsibilities

• Welcome and assist guests upon arrival, providing exceptional customer service.
• Manage the front desk operations, including check-ins and check-outs.
• Handle guest inquiries and resolve complaints in a professional manner.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.

Skills

Excellent communication skills

Friendly demeanor

Problem-solving skills

Ability to work under pressure

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management systems

Microsoft Office

Job description

Job Description

Description

• Welcome and assist guests upon arrival, providing exceptional customer service.
• Manage the front desk operations, including check-ins and check-outs.
• Handle guest inquiries and resolve complaints in a professional manner.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Excellent communication skills and a friendly demeanor.
• Skills and Competencies: Proficient in using hotel management systems and Microsoft Office.
• Qualities and Traits: Strong problem-solving skills and ability to work under pressure.