Front Office Associate

The Vibo Group; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

The Vibo Group in Cebu City is seeking a Front Office Desk Associate to be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out.

You will manage reservations, room assignments, payments, and inquiries, coordinating with housekeeping and other departments to deliver exceptional service and a seamless guest experience. A hospitality background and strong English are highly valued.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field; HRM is highly preferred.
• Excellent customer service with strong interpersonal and communication skills.
• Ability to handle stressful situations calmly and professionally.
• Fluent English; knowledge of additional languages is a plus.

Responsibilities

• Greet and welcome guests in a warm, courteous, and professional manner.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest reservations, room assignments, cancellations, and modifications using hotel software systems.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution or escalation.
• Enhance guest experience through providing guest with hotel information and amenities, and promoting room upgrades and special offers.
• Manage incoming phone calls and emails, direct messages, and handle room service or housekeeping coordination.
• Process payments, issue invoices, and maintain accurate financial transactions.
• Monitor lobby activity and maintain the cleanliness and professionalism of the front desk area.
• Maintain confidentiality and security of guest information and hotel operations.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Ensure guest satisfaction by following company standards and exceeding expectations.
• Assist in compiling shift reports, occupancy data, and other administrative tasks.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Attention to detail

Problem solving

Decision making

Team player

Stress management

Flexibility

Shift work

Education

Bachelor's degree in Hospitality Management, Tourism, or related field; HRM preferred

Job description

Job Summary:

The Front Office Desk Associate serves as the first point of contact for all guests, ensuring a warm welcome and smooth check-in/check-out process. This role plays a vital part in guest satisfaction by delivering exceptional service, managing reservations, and supporting daily front office operations.

Key Responsibilities:

• Greet and welcome guests in a warm, courteous, and professional manner.

• Perform check-in and check-out procedures accurately and efficiently.

• Handle guest reservations, room assignments, cancellations, and modifications using hotel software systems.

• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution or escalation.

• Enhance guest experience through providing guest with hotel information and amenities, and promoting room upgrades and special offers.

• Manage incoming phone calls and emails, direct messages, and handle room service or housekeeping coordination.

• Process payments, issue invoices, and maintain accurate financial transactions.

• Monitor lobby activity and maintain the cleanliness and professionalism of the front desk area.

• Maintain confidentiality and security of guest information and hotel operations.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.

• Ensure guest satisfaction by following company standards and exceeding expectations.

• Assist in compiling shift reports, occupancy data, and other administrative tasks.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or a related field; Hotel and Restaurant Management (HRM) is highly preferred.

• Good command of English; knowledge of additional languages is an asset.

• Excellent customer service with strong interpersonal and communication skills.

• Professional appearance and positive attitude.

• Ability to handle stressful situations calmly and professionally.

• Strong attention to detail and accuracy.

• Problem-solving and decision-making skills.

• Team player with the ability to work independently

• Flexibility to work on shifts, weekends, and holidays.

• Working Schedule = 6 days per week