FRONT OFFICE ASSOCIATE

Britehouse Corporation; Makati; On-site; PHP 201,000 - 335,000; Full time

Job summary

Britehouse Corporation is seeking a professional Front Desk Associate to provide guests with warm, efficient service and manage reservations. You will check in/out guests, handle PMS bookings, run night audits, balance cash, answer calls, assist with wake-up calls, and coordinate with housekeeping to ensure a smooth guest experience.

Ideal candidates excel in guest relations, multitasking, and communication, and are eager to contribute to seamless hotel operations in a fast-paced environment.

Responsibilities

• Greet guests warmly upon arrival and provide a professional and courteous check-in/check-out experience
• Handle reservations, cancellations, and modifications using the hotel's PMS
• Run the night audit and prepare detailed reports on daily transactions
• Ensure cash fund is secure and accurately balanced before endorsement to next shift
• Answer incoming calls, respond to guest inquiries, and redirect calls as needed
• Assist guests with special requests such as room preferences, wake-up calls, and concierge services
• Maintain an accurate record of room availability and occupancy
• Manage guest complaints and resolve issues promptly or escalate to supervisor
• Handle billing and payment procedures including cash, credit card, foreign exchange and digital transactions
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure seamless operations

Job description

About the role

This is a front desk position responsible for providing professional guest services, managing reservations, and ensuring smooth hotel operations.

Key responsibilities

• Greet guests warmly upon arrival and provide a professional and courteous check-in/check-out experience
• Handle reservations, cancellations, and modifications using the hotel's Property Management System (PMS)
• Run the night audit and prepare detailed reports on daily transactions
• Ensure that the cash fund is secure and accurately balanced before being endorsed to the next shift
• Answer incoming calls, respond to guest inquiries, and redirect calls as needed
• Assist guests with special requests such as room preferences, wake-up calls, and concierge services
• Maintain an accurate record of room availability and occupancy
• Manage guest complaints and resolve issues promptly or escalated to the supervisor when necessary
• Handle billing and payment procedures accurately, including cash, credit card, foreign exchange and digital transactions
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure seamless operations