Front Office Associate

Dusit Thani Manila; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Free Meals

Job summary

Dusit Thani Manila in Makati is seeking a full-time Guest Services Agent. The role involves front desk operations, handling check-ins and check-outs, and supporting guest relations. Ideal candidates should possess a friendly demeanor, strong communication skills, and attention to detail, with previous hotel or customer service experience a plus. Join us at Dusit to grow your hospitality career and make every guest feel at home.

Qualifications

• Friendly, professional, and service‑oriented.
• Strong communication and attention to detail.
• Willing to work flexible shifts (AM/PM/Midnight).
• Hotel or customer service experience is a plus.

Responsibilities

• Welcome guests and manage check‑in/check‑out.
• Process payments and foreign exchange transactions.
• Assist with guest inquiries, requests, and feedback.
• Promote hotel offers and upsell services.
• Support other departments (Concierge, Reservations, F&B) as needed.
• Ensure accurate reports and smooth shift transitions.

Skills

Friendly demeanor

Strong communication

Attention to detail

Job description

Job Description

Health Insurance, Employee Discount, Free Meals, Be the face of heartfelt hospitality.

As a Guest Services Agent, you’ll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross‑training across key hotel departments.

Responsibilities

• Welcome guests and manage check‑in/check‑out.
• Process payments and foreign exchange transactions.
• Assist with guest inquiries, requests, and feedback.
• Promote hotel offers and upsell services.
• Support other departments (Concierge, Reservations, F&B) as needed.
• Ensure accurate reports and smooth shift transitions.

Qualifications

• Friendly, professional, and service‑oriented.
• Strong communication and attention to detail.
• Willing to work flexible shifts (AM/PM/Midnight).
• Hotel or customer service experience is a plus.

Job Type: Full‑time.

Location

On‑site – Makati.

Grow your hospitality career with Dusit.

Apply now and make every guest feel at home.