Front Office Associate

La Grande Residence; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

La Grande Residence in Angeles City, Pampanga seeks a Front Office Associate to greet guests, manage reservations, verify payments, and coordinate with housekeeping to keep room status accurate. You will assist guests with options, handle inquiries, post charges, and maintain a neat front desk.

Strong MS Office skills and a customer-focused mindset are essential; prior hotel experience is a plus. Ideal candidates are team players with excellent communication and multitasking abilities, able to

Qualifications

• Bachelor's degree in Tourism Management, Hospitality Management, or any related field is preferred.
• Hands on experience with office machines (fax, printer, etc.).
• Excellent knowledge of MS Office (Excel and Word).
• Critical thinker and problem-solving skills.
• Team player with good interpersonal abilities.
• Great communication and customer service skills.
• Customer-oriented mindset with multitasking and time management.
• Amenable to work in Angeles City, Pampanga.

Responsibilities

• Represents the hotel to the guest throughout all stages of the guest's stay.
• Determines a guest's reservation status and identifies how long the guest will stay.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Work closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Must be sales minded, presents options and alternatives to guests and offers assistance in making choices.
• Follow up and follow through guests' concerns to concerned departments.
• Reports any unusual occurrences or requests to the management through supervisor.
• Performing cashier related functions like posting charges to guest accounts, rising paid outs.
• Maintains the cleanliness and neatness of the front desk area.
• Assists in training new colleagues in performing job duties based on company standards and policies/procedures.

Skills

Team player

Interpersonal skills

Communication skills

Customer-oriented mindset

Multitasking and time-management

Critical thinking / problem-solving

Education

Bachelor's degree in Tourism Management, Hospitality Management, or related field

Tools

MS Office

Job description

Job description

Duties and responsibilities of Front Office Associate

• Represents the hotel to the guest throughout all stages of the guest's stay




• Determines a guest's reservation status and identifies how long the guest will stay




• Verifies the guest's method of payment and follows established credit-checking procedures




• Work closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work




• Must be sales minded, presents options and alternatives to guests and offers assistance in making choices




• Follow up and follow through guests' concerns to concerned departments




• Reports any unusual occurrences or requests to the management through supervisor




• Performing cashier related functions like posting charges to guest accounts, rising paid out's




• Maintains the cleanliness and neatness of the front desk area




• Assists in training new colleagues in performing job duties based on company standards and policies/procedures

Requirements and qualifications:

• Bachelor's degree in Tourism Management, Hospitality Management, or any related field is preferred.




• Hands on experience with office machines (for example fax, printer etc.)




• Excellent knowledge of MS Office (especially Excel and Word)




• Critical thinker and problem-solving skills




• Team player




• Great interpersonal and communication skills




• Customer-oriented mindest




• Multitasking and time-management skills, with the ability to prioritize tasks




• Amenable to work in Angeles City, Pampanga