Customer Experience Associate

Smartpark Systems Solutions, Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health and wellness insurance

Job summary

A leading service provider in Manila is seeking a Customer Experience Associate to manage front desk operations and deliver exceptional service. The ideal candidate will possess strong communication skills, 1-2 years of relevant experience, and a detail-oriented mindset. This full-time on-site role includes responsibilities such as tenant support and ensuring compliance with safety standards.

Qualifications

• 1-2 years of experience in front office or admin support.
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard.

Responsibilities

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, report issues, coordinate with vendors.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Skills

Good communication skills

Detail-oriented

Organized

Multitasking

Proficient in MSOffice

Education

Bachelor's degree

Tools

MS Office 365

Job description

Job Description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Insurance Health & Wellness

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer‑first mindset to build and maintain positive relationships.

Key Responsibilities:

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Qualifications:

• 1–2 years’ experience in front office or admin support.
• Good communication skills and pleasing personality.
• Detail‑oriented, organized, and able to multitask.
• Proficient in MSOffice (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard.