Front Office Associate

Valero Grand Suites by Swiss-Belhotel; Makati; On-site; PHP 167,000 - 246,000; Full time

Job summary

Valero Grand Suites by Swiss-Belhotel in Makati is seeking a Front Office Associate to warmly welcome guests and manage check-in/out, reservations, and inquiries. You will engage with guests and coordinate with other departments to ensure a seamless stay.

The role requires excellent communication, a friendly demeanor, and the ability to work in a fast-paced setting, including weekends and holidays. Prior front desk or hospitality experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality-related degree preferred.
• Experience in front office or customer service is a plus.
• Exceptional communication and interpersonal skills.
• Friendly, outgoing personality with strong customer service focus.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out, process payments, issue room keys.
• Handle reservations, cancellations, and modifications.
• Answer phone calls and respond to inquiries professionally.
• Provide information about the hotel and local attractions.
• Address guest requests and complaints promptly and efficiently.
• Maintain a neat, organized front desk area.
• Collaborate with other departments for seamless guest experience.
• Handle cash and card transactions accurately.
• Follow hotel policies to ensure safety and security.

Skills

Excellent communication

Customer service

Multitasking

Computer proficiency

English fluency

Education

High school diploma

Hospitality-related degree preferred

Tools

Hotel management systems

MS Office

Job description

Position: Front Office Associate

Valero Grand Suites by Swiss-Belhotel is a international hotel located in the heart of Makati City, Metro Manila. We offer world-class accommodations and amenities for business and leisure travelers alike. Our hotel is known for its exceptional service and warm hospitality, making it a top choice for guests visiting the Philippines.

Job Overview:

As a Front Office Associate, you will be the first point of contact for guests arriving at our hotel. You will provide a warm and friendly welcome, assist with check-in and check-out procedures, and ensure that all guest needs are met during their stay. You will also be responsible for handling reservations, answer phone calls, and providing information about the hotel and its services.

Key Responsibilities:

• - Greet and welcome guests as they arrive at the hotel
• - Assist with check-in and check-out procedures, including processing payments and issuing room keys
• - Handle reservations, cancellations, and modifications
• - Answer phone calls and respond to guest inquiries in a professional and timely manner
• - Provide information about the hotel, its services, and local attractions
• - Ensure that all guest requests and complaints are addressed promptly and efficiently
• - Maintain a neat and organized front desk area
• - Collaborate with other hotel departments to ensure a seamless guest experience
• - Handle cash and credit card transactions accurately and responsibly
• - Follow all hotel policies and procedures to ensure the safety and security of guests and their belongings
• - Assist with other duties as assigned by the Assistant Front Office Manager or Supervisor

Qualifications:

• - High school diploma or equivalent required; college degree in hospitality or related field preferred
• - Previous experience in a front office or customer service role preferred
• - Excellent communication and interpersonal skills
• - Strong customer service skills and a friendly, outgoing personality
• - Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• - Proficient in using computer systems and software, including Microsoft Office and hotel management systems
• - Fluency in English, both written and spoken; knowledge of other languages is a plus
• - Must be willing to work flexible hours, including weekends and holidays

Working Conditions:

The Front Office Associate may be required to work weekends, holidays, and evening shifts. The work environment is fast-paced and may involve standing for extended periods, as well as lifting and carrying luggage and other items.

If you are passionate about providing exceptional customer service and have a desire to work in the hospitality industry, we would love to hear from you. Join our team at Valero Grand Suites by Swiss-Belhotel and be a part of creating unforgettable experiences for our guests.