FRONT OFFICE STAFF

Pour Kings Enterprises Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Pour Kings Enterprises Inc. in Makati City is seeking a Front Office professional to serve as the first point of contact for guests.

This full-time role is centered on delivering exceptional customer care, managing check-ins/check-outs, and coordinating across guest-facing departments to uphold our hospitality standards. The ideal candidate will have a high school diploma, experience in front office or guest services, strong English communication, and proficiency with management systems.

Qualifications

• High school diploma or equivalent is required.
• Experience in front office, guest services, or customer-facing roles.
• Excellent English communication skills, both written and spoken.
• Multilingual abilities are a plus and beneficial.

Responsibilities

• Greet and welcome guests upon arrival with a warm, professional demeanor and assist with check-in procedures.
• Process guest registrations accurately and efficiently using property management systems and other relevant software.
• Handle guest inquiries, requests and complaints with professionalism and resolve issues.
• Manage room assignments and coordinate with housekeeping and maintenance for guest satisfaction.
• Provide concierge services including local information, restaurant recommendations, transportation, and bookings.
• Process check-outs and handle billing inquiries and payments securely.
• Maintain front desk appearance and keep information readily available.
• Coordinate special requests and maintenance issues with other departments.
• Monitor guest communications via phone, email and in-person interactions.
• Assist with basic administrative tasks such as mail handling and reservations updates.

Skills

Front desk

Customer service

English communication

Multilingual

Cash handling

Education

High school diploma

Hospitality certificate

Tools

PMS software

Job description

About the role

Pour Kings Enterprises Inc. is seeking a dedicated Front Office professional to join our team in Makati City, Metro Manila. This is a full-time position that serves as the crucial first point of contact for our guests, setting the tone for their entire experience with us. As a Front Office team member, you will be at the heart of our guest services operations, responsible for delivering exceptional customer care, managing check-ins and check-outs, and ensuring seamless coordination across all guest-facing departments. This role is essential to maintaining our reputation for outstanding hospitality and creating memorable experiences for every visitor.

Key responsibilities

• Greet and welcome guests upon arrival with a warm, professional demeanour and assist with check-in procedures

• Process guest registrations accurately and efficiently using property management systems and other relevant software

• Handle guest inquiries, requests and complaints with professionalism, problem-solving skills and a commitment to resolution

• Manage room assignments and coordinate with housekeeping and maintenance departments to ensure guest satisfaction

• Provide concierge services, including local information, restaurant recommendations, transportation arrangements and activity bookings

• Process check-outs, manage billing inquiries and handle payment transactions securely and accurately

• Maintain front desk appearance and organization, ensuring all necessary materials and information are readily available

• Communicate effectively with other departments to coordinate special requests, maintenance issues and guest needs

• Monitor and respond to guest communications via telephone, email and in-person interactions

• Assist with basic administrative tasks including mail handling, reservations updates and record keeping

What we're looking for

• High school diploma or equivalent; additional hospitality qualifications or certifications are advantageous

• Proven experience in a front office, guest services or customer-facing hospitality role

• Excellent communication skills in English, both written and verbal; multilingual ability is highly desirable

• Strong proficiency with property management systems and computer applications

• Exceptional customer service orientation with the ability to remain calm and courteous under pressure

• Outstanding organizational skills and attention to detail with the ability to manage multiple tasks simultaneously

• Professional appearance and demeanour with a genuine passion for delivering hospitality excellence

• Ability to work flexibly, including early mornings, evenings, weekends and public holidays as required

• Strong numerical skills for handling cash transactions and billing inquiries accurately

• Teamwork mentality with the ability to collaborate effectively across departments and contribute to a positive workplace culture