Luxury Front Desk Guest Experience Agent

Accor; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Fairmont Makati, a luxury hotel in Manila, seeks a Front Desk/Guest Services Associate to greet guests, respond to inquiries, and deliver service aligned with our brand standards.

You will assist check-in and check-out with accurate data and billing, maintain a constant reception presence, and coordinate with other departments to meet guest needs.

Excellent communication and a service‑oriented attitude are essential, along with proficiency in Microsoft Office and Opera PMS.

Qualifications

• Degree in Hospitality Management or related field is an asset.
• Minimum of one year of relevant guest services experience.
• Excellent verbal and written communication skills, service-oriented mindset.
• Proficiency in Microsoft applications and Opera property management software.

Responsibilities

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Skills

Verbal communication

Written communication

Attention to detail

Service-oriented

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft applications

Opera PMS

Job description

Fairmont Makati, a luxury hotel in Manila, seeks a Front Desk/Guest Services Associate to greet guests, respond to inquiries, and deliver service aligned with our brand standards.

You will assist check-in and check-out with accurate data and billing, maintain a constant reception presence, and coordinate with other departments to meet guest needs.

Excellent communication and a service‑oriented attitude are essential, along with proficiency in Microsoft Office and Opera PMS.