Freight Forwarding - Customer Service (Air & Sea Import/Export)

NEW AGE SOFTWARE SOLUTIONS INC; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

NEW AGE SOFTWARE SOLUTIONS INC is seeking a customer service representative to manage day-to-day UAE shipment activities, providing timely updates and facilitating smooth cross‑border logistics. You will coordinate with origin offices, carriers, and overseas agents to ensure accurate status and documentation, while addressing customer inquiries with professionalism.

Responsibilities include monitoring cargo movement, reviewing documents, resolving issues, and collaborating with operations,

Responsibilities

• Handle day-to-day customer service activities for UAE shipments (import/export).
• Coordinate with origin offices, carriers, and overseas agents regarding shipment status.
• Provide shipment updates, schedules, and delay notifications to customers.
• Monitor cargo movement from origin to final destination.
• Review shipping documents such as: Bill of Lading, Commercial Invoice, Packing List, Shipping Instructions.
• Respond to customer inquiries and complaints promptly and professionally.
• Follow up with internal departments (operations, documentation, billing) to ensure smooth shipment handling.
• Ensure all customer SOPs and requirements are followed.
• Assist in resolving issues such as rollover, delays, customs clearance concerns, or documentation discrepancies.
• Maintain accurate records of shipment status in the company system.
• Support the sales and operations teams when needed.

Job description

Key Responsibilities

• Handle day-to-day customer service activities for UAE shipments (import/export).
• Coordinate with origin offices, carriers, and overseas agents regarding shipment status.
• Provide shipment updates, schedules, and delay notifications to customers.
• Monitor cargo movement from origin to final destination.
• Review shipping documents such as:
  • Bill of Lading
  • Commercial Invoice
  • Packing List
  • Shipping Instructions
• Respond to customer inquiries and complaints promptly and professionally.
• Follow up with internal departments (operations, documentation, billing) to ensure smooth shipment handling.
• Ensure all customer SOPs and requirements are followed.
• Assist in resolving issues such as rollover, delays, customs clearance concerns, or documentation discrepancies.
• Maintain accurate records of shipment status in the company system.
• Support the sales and operations teams when needed.