Customer Service Representative

Sendiva Logistics Corporation; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

A logistics company in Metro Manila seeks a professional to manage export and import shipping processes. Responsibilities include receiving customer inquiries, coordinating with carriers for quotes, handling customs documentation, and ensuring timely delivery of cargo. The ideal candidate should have a strong background in logistics, excellent communication skills, and the ability to manage multiple tasks efficiently. This role promises a dynamic work environment and opportunities for professional growth.

Qualifications

• Strong background in logistics operations and management.
• Experience with import/export procedures and documentation.
• Ability to coordinate with carriers, clients, and internal teams.

Responsibilities

• Manage booking inquiries and coordinate with carriers.
• Handle customs clearance and related documentation.
• Monitor delivery and update clients on cargo status.

Skills

Excellent communication skills

Proficient in logistics management

Customer service skills

Time management

Education

Bachelor's degree in Logistics, Supply Chain or related field

Job description

Export

• Receive booking inquiry/ booking request from customer.
• Inquire updated rates and vessel schedule to carrier
• Coordinate quotation with the Supervisor, then send to customer for their nomination.
• Book with carrier and trucker upon confirmation of Customer
• Send booking confirmation/ATW to Customer and Trucker to schedule container pull out - Send Pre-advise to carrier
• Request final CIPL from customer for ED lodgment and Customs Clearance processing.
• Update customer for BOC Portal Status, then proceed to A/W Payment online. - Send FSI to Carrier for BL issuance.
• Upon confirmation of BL draft follow up billing charges from carrier to settle charges.
• Coordinate with carrier/Track vessel departure thru MICT track and trace or ATI Web track.
• Send final BL to Customer for their reference.
• Job liquidation to bill customer.

Import

• Receive shipping documents from customer.
• Check arrival details with carrier’s track and trace, MICT, ATI, and Vessel tracker to update client.
• Coordinate carrier for arrival details and billing charges for request to finance department. *For PEZA shipment, request change of BL Nature Code to 24.
• Once inbound, coordinate immediately with Broker for D&T computation to approve by client.
• Await lodgment to prepare shipping documents for EDO processing and upload to BOC portal for final assessment- for non-SGL. -- For SGL, send SAD and FAN to customer for settlement of D&T. - Once final, send SAD and FAN to customer to settle D&T.
• Once D&T is settled and DO is released, payment of port charges to proceed for gate pass. - Book with trucker the delivery of container, send processed shipping docs, DO and gate pass.
• Monitor and update client for the delivery of cargo. - Job liquidation to bill customer.

Domestic Air

• Receive booking inquiry from customer.
• Coordinate with sales executive for quotation.
• Once confirmed, schedule transfer the next day, coordinate agent in Final Destination for the pull out and delivery of cargo, send AWB copy to agent. - Monitor and update client with the delivery.
• Job liquidation to bill customer

OTHER DUTIES MAY ASSIGNED

Other duties include working in the absence of Customer Service – Domestics.