Customer Service Representative

Airspeed International Corp.; Angeles; On-site; PHP 280,000 - 360,000; Full time

Job summary

Airspeed International Corp. in Angeles, Philippines is seeking a Customer Service Representative to coordinate FCL and LCL shipments from booking through final delivery.

You will be the main point of contact between customers, shippers, consolidators, carriers, and agents to ensure timely updates and smooth shipment coordination. Responsibilities include monitoring shipment status, handling inquiries, ensuring accurate documentation, coordinating billing concerns, and addressing shipment issues

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of experience in freight forwarding or seafreight operations.
• Knowledge of FCL and LCL shipping processes and documentation (HBS, MBL, FSI, AFR, etc.).
• Familiarity with international shipping regulations and customs requirements.

Responsibilities

• Monitor shipment status and handle customer inquiries while maintaining accurate documentation.
• Coordinate billing concerns and address shipment-related issues while ensuring regulatory compliance.

Skills

Freight forwarding knowledge

Seafreight operations experience

Customer service orientation

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field

Job description

The Customer Service Representative is responsible for providing efficient customer support and coordinating FCL and LCL shipments from booking through final delivery. The role serves as a key point of contact between customers, shippers, consolidators, carriers, and agents, ensuring timely updates and smooth shipment coordination. Responsibilities include monitoring shipment status, handling customer inquiries, ensuring accurate documentation and submissions, coordinating billing concerns, and addressing shipment-related issues. The position ensures compliance with international shipping requirements while maintaining a high level of customer satisfaction through responsive and reliable service.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field

• At least 1–3 years of experience in freight forwarding or seafreight operations

• Knowledge of FCL and LCL shipping processes and documentation (HBS, MBL, FSI, AFR, etc.)

• Familiarity with international shipping regulations and customs requirements