Customer Service Specialist - Air Freight

YUSEN LOGISTICS PHILIPPINES INC.; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Job summary

YUSEN LOGISTICS PHILIPPINES INC. is seeking Customer Service Specialists to join the Air Freight business unit.

You will coordinate with clients, shipping lines, and internal departments to support end-to-end shipment operations and documentation. In this role you will handle bookings, schedule trucking and vessel requirements, prepare and submit documentation, and provide timely shipment updates and issue resolutions.

Qualifications

• Experience coordinating shipments with clients and carriers.
• Ability to process documentation for export/import accurately.
• Excellent communication and problem-solving skills.

Responsibilities

• Handles client bookings for export, import, and brokerage transactions.
• Schedules trucking and vessel requirements based on customer needs.
• Coordinates and advises on flight schedules for customers and agents.
• Prepares, encodes, and submits export/import documentation (Port, TDM, Yunas).
• Provides shipment updates and responds to client inquiries.
• Liaises with internal offices and processors for proper shipment handling.

Skills

Client coordination

Customer service

Documentation handling

Interdepartmental collaboration

Job description

We are looking for Customer Service Specialists to join our growing team under the Air Freight business units. The successful candidates will be responsible for ensuring smooth coordination with clients, shipping lines, and internal departments to support end-to-end shipment operations and documentation processes.

Key Responsibilities:

For Air Freight:

• Handles client bookings for export, import, and brokerage transactions

• Schedules trucking and vessel requirements based on customer needs

• Coordinates and advises on flight schedules for customers and agents

• Prepares, encodes, and submits export/import documentation (Port, TDM, Yunas)

• Monitors import arrivals and updates clients accordingly

• Coordinates with dispatch on pick-up/delivery status and customer updates

• Processes export amendments and reviews overseas import documents; verifies charges and payments

• Liaises with internal offices and processors for proper shipment handling

• Reports shipment irregularities and damage issues; monitors complaints and incidents

• Provides shipment updates and responds to client inquiries

• Maintains shipment ownership accuracy based on QAA

• Consolidates quarterly customer feedback and supports assigned clients

• Assists with claims, sales inquiries, walk-in clients, and customer meetings

• Handles account concerns of YLPH customers