Import/Export Executive

Kargoph Global Logistics Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading logistics company in Metro Manila is seeking a Logistics Operations Support Specialist to coordinate international and domestic shipments. The ideal candidate should demonstrate effective communication skills, manage shipment documentation, and ensure compliance with operational standards. This role is vital in maintaining client satisfaction and accurate shipment tracking within a fast-paced environment.

Qualifications

• Ability to coordinate shipments effectively and communicate with stakeholders.
• Experience with documentation management for international shipments.
• Skills in client support and maintaining professional relationships.

Responsibilities

• Coordinate day-to-day international and domestic shipments.
• Manage shipment documentation and communicate updates to clients.
• Support operational compliance and report preparation.

Skills

Communication

Coordination

Document Management

Problem-Solving

Job description

Logistics Operations Support Specialist

Key Responsibilities

1. Shipment Coordination & Monitoring

• Coordinate day-to-day international and domestic shipments (air, sea, LCL/FCL).
• Monitor pre-alerts, bookings, vessel/flight schedules, and delivery timelines.
• Ensure timely communication of shipment status to clients and internal stakeholders.
• Track and update milestones in the operations tracker (booking, departure, arrival, delivery, billing).
• Escalate any shipment irregularities, delays, or discrepancies to the Operations Manager immediately.

2. Documentation Management

• Receive, review, and verify shipping documents such as Commercial Invoice, Packing List, Bill of Lading / Air Waybill, Import/Export Permits, Certificate of Origin, and Delivery Orders.
• Coordinate with the Brokerage team for clearance filing and document completeness.
• Maintain organized digital and physical files per shipment (audit-ready and properly named).
• Ensure that all required documentation is transmitted accurately and on time.
• Prepare turnover files for billing and archiving upon shipment completion.

3. Client & Partner Coordination

• Serve as support contact for client inquiries regarding shipment status, documents, and updates.
• Coordinate with shipping lines, airlines, and agents for booking confirmation, rate validation, and delivery instructions.
• Support communication with truckers, warehouse teams, and service providers to ensure timely pickup and delivery.
• Maintain professional and courteous communication with clients and business partners.

4. Systems, Reporting & Compliance

• Update internal trackers, dashboards, and shipment logs daily.
• Assist in preparing monthly performance and cost reports as required.
• Ensure operational compliance with company SOPs, BOC regulations, and shipping line requirements.
• Support preparation of audit reports and internal compliance checks.
• Observe data privacy, confidentiality, and documentation integrity at all times.

5. Operations Support & Coordination

• Provide administrative and coordination support to the Operations, Brokerage, and Accounting teams.
• Coordinate billing turnovers and assist in verifying supporting documents before submission.
• Maintain updated records of supplier and partner contacts for operational use.
• Participate in continuous improvement activities (process documentation, efficiency tracking, SOP updates).

6. Service Quality & Customer Care

• Ensure that all shipments are handled with accuracy, urgency, and professionalism.
• Communicate proactively with clients regarding potential issues or delays.
• Provide after-service follow-up when required to confirm delivery satisfaction.
• Support client retention through consistent service reliability and proper documentation.

Performance Indicators (KPIs)

• On-time updates and accurate documentation (≥98%)
• Zero major non-conformance findings in audit
• Daily tracker completeness and timeliness
• High client satisfaction and positive feedback from internal teams
• Compliance with standard turnaround times (SLA-based performance)