Customer Service Representative

Ueno Container Logistics, Inc.; Laguna; On-site; PHP 100,000 - 400,000; Full time

Job summary

A logistics company in Laguna, Philippines is seeking an experienced candidate to manage client communications, prepare shipping documentation, and coordinate logistics operations. The ideal candidate should have at least 2 years of experience in the industry and possess good customer service and communication skills. Immediate start is preferred.

Qualifications

• At least 2-years of experience in the same role or industry.
• With a positive attitude towards difficult situations.
• Good customer service and communication skills.

Responsibilities

• Responding to phone calls and emails from clients.
• Preparing and reviewing shipping documents.
• Coordinating pick-ups and deliveries.

Skills

Customer service skills

Communication skills

Job description

Responsibilities

• Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
• Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
• Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
• Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Maintaining accurate records of shipments, customer information, and other relevant data.
• Ensuring all operations comply with relevant regulations and company policies.
• Any other tasks that may be assigned by the immediate superior.

Qualifications

• At least 2-years of experience in the same role/same industry.
• With positive attitude towards difficult situations.
• Good customer service and communication skills.
• Can start ASAP