Customer Relations Staff

Seaquest Logistics, Inc.; Biñan; On-site; PHP 201,000 - 335,000; Full time

Job summary

Seaquest Logistics, Inc. is seeking a Customer Relations Staff to manage client communications, monitor shipment concerns, and provide timely updates to ensure quality service delivery.

The role supports coordination with operations, handles customer concerns professionally, and helps maintain strong client relationships to promote customer satisfaction and business growth. The successful candidate will work closely with warehouse, operations, and transport teams, track shipments, maintain

Qualifications

• Bachelor’s degree in business, logistics, or supply chain management.
• 1–2 years of customer service experience in domestic freight forwarding or logistics.
• Strong communication and interpersonal skills.
• Computer literate; knowledge of shipment tracking systems is a plus.
• Highly organized, detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Act as the main point of contact for clients, addressing inquiries, tracking shipments, and providing timely updates.
• Coordinate with warehouse, operations, and transport teams to ensure smooth and on-time cargo handling.
• Monitor and manage shipment documentation, ensuring accuracy and compliance with company procedures.
• Handle customer complaints and issues professionally, providing quick and effective resolutions.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Prepare service performance reports and recommend process improvements for better customer satisfaction.
• Support sales and operations teams in meeting service commitments and company objectives.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Education

Four-year degree in Business, Logistics or Supply Chain Management

Job description

JOB SUMMARY:

The Customer Relations Staff is responsible for managing client communications, monitoring shipment concerns, and ensuring timely updates and quality service delivery. The role also supports coordination with operations teams, handles customer concerns professionally, and helps maintain strong client relationships to promote customer satisfaction and business growth.

KEY RESPONSIBILITIES:

• Act as the main point of contact for clients, addressing inquiries, tracking shipments, and providing timely updates.

• Coordinate with warehouse, operations, and transport teams to ensure smooth and on-time cargo handling.

• Monitor and manage shipment documentation, ensuring accuracy and compliance with company procedures.

• Handle customer complaints and issues professionally, providing quick and effective resolutions.

• Build and maintain strong relationships with clients to encourage repeat business and referrals.

• Prepare service performance reports and recommend process improvements for better customer satisfaction.

• Support sales and operations teams in meeting service commitments and company objectives.

QUALIFICATIONS:

• Graduate of any four-year course (preferably in Business, Logistics, or Supply Chain Management).

• Minimum of 1–2 years’ experience in customer service within the domestic freight forwarding or logistics industry.

• Strong communication and interpersonal skills, with the ability to handle challenging situations professionally.

• Computer literate; knowledge of inventory management or shipment tracking systems is an advantage.

• Highly organized, detail-oriented and able to multitask in a fast-paced environment.

• Ability to work independently and collaboratively with different departments.

• Customer-focused mindset with strong problem-solving skills.