Fraud Support Specialist I

Testing Site - JPMC; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

JPMorganChase in Metro Manila is hiring a Fraud Specialist I to be the first point of contact for clients, handling calls and delivering exceptional service for various financial products. You will build strong relationships, understand client needs, and offer innovative solutions in a fast-paced call center setting.

The role emphasizes routine tasks within established procedures, with supervision for non-standard issues and a focus on accuracy, empathy, and regulatory compliance.

Qualifications

• Clear communication and active listening.
• Ability to manage complex customer interactions with empathy and judgment.
• Adaptability to different cultural contexts and fast-paced environments.
• Willingness to work training hours and US-friendly shifts.
• Proficient use of computer systems to navigate multiple apps.

Responsibilities

• Handle upwards of 100 calls daily delivering support for financial products.
• Interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently.
• Collaborate with the team to achieve goals and meet targets.
• Adhere to regulatory and departmental practices.
• Treat customers with respect and respond empathetically.

Skills

Communication

Empathy

Multitasking

Customer service

Adaptability

Problem solving

Tech savvy

Call handling

Education

2+ years college or K-12 equivalent

High school diploma with 1yr customer interfac­ing

2-year vocational/certificate with 1yr customer interfac­ing

Job description

JPMorganChase in Metro Manila is hiring a Fraud Specialist I to be the first point of contact for clients, handling calls and delivering exceptional service for various financial products. You will build strong relationships, understand client needs, and offer innovative solutions in a fast-paced call center setting.

The role emphasizes routine tasks within established procedures, with supervision for non-standard issues and a focus on accuracy, empathy, and regulatory compliance.