Fraud Response Specialist I – Customer Care Pro

JPMorgan Chase & Co.; Philippines; On-site; PHP 190,000 - 279,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Fraud Specialist I to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center setting.

The role requires strong communication, empathy, and multitasking abilities, with a focus on compliance and customer satisfaction. Training will be provided; US-friendly shifts may apply.

Qualifications

• Requires strong communication, information gathering and decision-making abilities.
• Customer interaction and support skills with at least 1 year of phone or face-to-face experience.
• Ability to handle multiple computer systems while maintaining accuracy.
• Ability to adapt to different cultures and workplace environments.
• Comfortable in fast-paced, results-driven environments.
• Willingness to learn products and systems quickly and seek feedback.

Responsibilities

• Manage upwards of 100 calls daily delivering support for financial products.
• Interpret customer needs and provide continuous insights.
• Navigate multiple computer systems efficiently and remain resilient.
• Work independently and with the team to achieve goals.
• Follow regulatory and departmental practices and procedures.
• Treat customers with respect and respond with empathy.

Skills

Communication skills

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Computer literacy

Attention to detail

Cultural awareness

Teamwork

Education

Two-year college completed

K-12 curriculum completed

High school graduate with 1 year customer-facing experience

Two-year vocational/certificate with 1 year customer-facing experience

Job description

JPMorganChase in the Philippines is seeking a Fraud Specialist I to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center setting.

The role requires strong communication, empathy, and multitasking abilities, with a focus on compliance and customer satisfaction. Training will be provided; US-friendly shifts may apply.