Client Solutions Specialist I

JPMorganChase; Metro Manila; On-site; PHP 290,000 - 357,000; Full time

Job summary

JPMorganChase Philippines seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

The role follows established procedures, requires empathy, multitasking, and strong communication. Training will be provided; availability for US-friendly hours is required.

Qualifications

• Strong communication and active listening to serve clients.
• Ability to handle calls with empathy and resolve issues quickly.
• Proficiency in multitasking across multiple systems.

Responsibilities

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• NAVIGATES multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Empathy

Multitasking

Call center exp

Problem solving

Learning on the fly

Education

2-year college / HS option

Job description

JPMorganChase Philippines seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

The role follows established procedures, requires empathy, multitasking, and strong communication. Training will be provided; availability for US-friendly hours is required.