Account Service Specialist I — Customer Care & Solutions

JPMorganChase; Taguig; On-site; PHP 502,000 - 670,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service in the Philippines to be the first point of contact for clients. You will handle calls, build relationships, and offer solutions for various financial products in a fast-paced environment.

The role emphasizes empathy, clear communication, and the ability to work with multiple systems while following established procedures. Training and performance standards apply as part of ongoing professional development.

Qualifications

• Excellent communication and information-gathering skills.
• Customer-facing experience in phone or in-person settings (1 year+).
• Ability to manage complex interactions with empathy and sound judgment.
• Comfort adapting to diverse cultures and fast-paced environments.
• Strong computer literacy and ability to learn new systems quickly.

Responsibilities

• Handle up to 100 calls daily, providing support for financial products.
• Interpret customer needs and deliver proactive insights and solutions.
• Navigate multiple computer systems efficiently and accurately.
• Collaborate with team to achieve targets and maintain service levels.
• Adhere to regulatory and departmental procedures and maintain professionalism.

Skills

Communication

Customer empathy

Multitasking

Empathy and judgment

Adaptability

Problem solving

Learning new products

Computer literacy

Education

2 years college or equivalent

K-12 curriculum

High school diploma with 1 year experience

2-year vocational/certificate program with 1 year experience

Tools

Multiple computer systems

Job description

JPMorganChase is seeking a Specialist I in Account Service in the Philippines to be the first point of contact for clients. You will handle calls, build relationships, and offer solutions for various financial products in a fast-paced environment.

The role emphasizes empathy, clear communication, and the ability to work with multiple systems while following established procedures. Training and performance standards apply as part of ongoing professional development.