Entry-Level Customer Care Specialist (Fresh Grads)

JPMorgan Chase & Co.; Manila; On-site; PHP 335,000 - 513,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service in Manila to be the first point of contact for clients, delivering exceptional customer service across financial products. You will handle calls, build relationships, and offer proactive solutions in a fast-paced call center environment.

Applicants should demonstrate strong communication, empathy, and multitasking skills, with the ability to learn products quickly and navigate multiple systems while following established procedures and

Qualifications

• Excellent communication and information-gathering abilities.
• Ability to make sound decisions in customer interactions.
• Experience in phone or face-to-face settings with multitasking.
• Empathy, composure, and good judgment in complex interactions.
• Ability to adapt to different cultural contexts and workplaces.
• Fast learner who embraces feedback to improve performance.
• Proficient computer literacy and problem-solving with tech.
• Customer-oriented attitude with at least 1 year experience.

Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer service

Empathy

Multitasking

Problem solving

Adaptability

Learning agility

Computer literacy

Cultural adaptability

Regulatory awareness

Education

2 years college or equivalent

K-12 or higher secondary

2-year vocational/certificate with 1 year experience

Job description

JPMorganChase is seeking a Specialist I in Account Service in Manila to be the first point of contact for clients, delivering exceptional customer service across financial products. You will handle calls, build relationships, and offer proactive solutions in a fast-paced call center environment.

Applicants should demonstrate strong communication, empathy, and multitasking skills, with the ability to learn products quickly and navigate multiple systems while following established procedures and