Account Services Specialist I — Customer Care

Testing Site - JPMC; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

You will navigate multiple systems, follow established procedures, and work with empathy and professionalism to meet client needs and drive business results.

Qualifications

• Communication, information gathering, and decision-making skills.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Responsibilities

• Manage upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Empathy

Customer service

Multitasking

Problem solving

Adaptability

Technical literacy

Education

2-year college credits

K-12 Curriculum

High school graduate with 1 year customer-interfacing experience

2-year vocational/certificate course with 1 year customer-interfacing experience

Job description

JPMorganChase in the Philippines is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

You will navigate multiple systems, follow established procedures, and work with empathy and professionalism to meet client needs and drive business results.