Fresh Grad Career Readiness: Banking Customer Service

JPMorganChase; Metro Manila; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

JPMorganChase in Metro Manila is seeking an Account Service Specialist I to serve as the first point of contact for clients, delivering reliable support for financial products and services. You will handle calls, build relationships, and offer innovative solutions within a fast-paced call center environment.

The role emphasizes clear communication, empathy, and the ability to navigate multiple systems, while following established procedures and regulatory guidelines to ensure customer

Qualifikationen

• 1+ year of customer-facing experience on phone or in person.
• Ability to multitask across computer systems with accuracy.
• Strong empathy, composure and judgment in complex interactions.
• Willingness to work US-friendly shifts and trainings.

Aufgaben

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Interprets customer needs and delivers ongoing insights
• Navigates multiple computer systems with efficiency
• Excels both independently and with the team to meet goals
• Follows regulatory and departmental procedures diligently
• Takes ownership of each customer interaction with empathy

Kenntnisse

Communication

Information gathering

Decision making

Customer interaction

Multitasking

Empathy

Cultural awareness

Problem solving

Tech proficiency

Ausbildung

2-year college / certificate

K-12 curriculum completed

High school diploma with experience

2-year vocational course with experience

Jobbeschreibung

JPMorganChase in Metro Manila is seeking an Account Service Specialist I to serve as the first point of contact for clients, delivering reliable support for financial products and services. You will handle calls, build relationships, and offer innovative solutions within a fast-paced call center environment.

The role emphasizes clear communication, empathy, and the ability to navigate multiple systems, while following established procedures and regulatory guidelines to ensure customer