Collections Specialist I — Customer Care & Solutions

Testing Site - JPMC; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Specialist I in Collections to be the first line of contact for clients, delivering exceptional service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

You will follow established procedures and escalate non-standard issues to your supervisor. You will thrive with strong communication, multitasking, and results orientation, contributing to client satisfaction and

Qualifications

• Excellent communication, negotiation, information gathering, and decision-making skills.
• Ability to handle complex customer interactions with empathy, composure, and sound judgment.
• Ability to adapt to new situations and work across different cultural contexts and environments.
• Proficient with computer systems and quick to learn new products and processes.

Responsibilities

• Manage upwards of 100 calls daily, delivering comprehensive support for financial products.
• Utilize customer service expertise to interpret needs and deliver insights.
• Navigate multiple computer systems efficiently with adaptability and resilience.
• Collaborate with team to drive success and achieve goals.

Skills

Effective communication

Negotiation skills

Information gathering

Decision making

Empathy

Adaptability

Problem solving

Learning systems

Computer literacy

Fast-paced environment

Education

2+ years of college

K-12 curriculum completed

High school graduate + 1 year customer-interfacing experience

2-year vocational/certificate with 1 year customer-interfacing experience

Job description

JPMorganChase in the Philippines is seeking a Specialist I in Collections to be the first line of contact for clients, delivering exceptional service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center environment.

You will follow established procedures and escalate non-standard issues to your supervisor. You will thrive with strong communication, multitasking, and results orientation, contributing to client satisfaction and