Fraud Specialist I - Taguig

JPMorgan Chase & Co.; Philippines; On-site; PHP 190,000 - 279,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Fraud Specialist I to be the first point of contact for clients, delivering exceptional service for various financial products. You will handle calls, build relationships, and offer solutions in a fast-paced call center setting.

The role requires strong communication, empathy, and multitasking abilities, with a focus on compliance and customer satisfaction. Training will be provided; US-friendly shifts may apply.

Qualifications

• Requires strong communication, information gathering and decision-making abilities.
• Customer interaction and support skills with at least 1 year of phone or face-to-face experience.
• Ability to handle multiple computer systems while maintaining accuracy.
• Ability to adapt to different cultures and workplace environments.
• Comfortable in fast-paced, results-driven environments.
• Willingness to learn products and systems quickly and seek feedback.

Responsibilities

• Manage upwards of 100 calls daily delivering support for financial products.
• Interpret customer needs and provide continuous insights.
• Navigate multiple computer systems efficiently and remain resilient.
• Work independently and with the team to achieve goals.
• Follow regulatory and departmental practices and procedures.
• Treat customers with respect and respond with empathy.

Skills

Communication skills

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Computer literacy

Attention to detail

Cultural awareness

Teamwork

Education

Two-year college completed

K-12 curriculum completed

High school graduate with 1 year customer-facing experience

Two-year vocational/certificate with 1 year customer-facing experience

Job description

• Job Identification 210752275
• Business Unit Consumer & Community Banking
• Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH
• Job Schedule Full time

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manage upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.