Account Support Specialist I — Retail & Card Services

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

JPMorgan Chase & Co. in Taguig is hiring an Account Specialist I to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle calls, build relationships, and offer solutions in a dynamic call center environment.

The role emphasizes strong communication, multitasking, and empathy, with established processes guiding routine tasks and escalation for non-standard issues as needed.

Qualifications

• Strong communication and information gathering skills.
• Customer interaction and support with 1+ year in phone or face-to-face settings.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Able to adapt to new situations and diverse workplace environments.
• Proficient computer literacy and ability to learn multiple systems quickly.

Responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and provide insights.
• Navigates multiple computer systems efficiently and with resilience.
• Works independently and with the team to achieve goals and ensure customer satisfaction.
• Follows regulatory and departmental practices and treats customers with empathy.

Skills

Communication skills

Customer interaction

Multitasking

Empathy and judgment

Adaptability

Education

2-year college or equivalent

K-12 or diploma with customer experience

High school graduate with 1 year customer-experiencing work

Job description

JPMorgan Chase & Co. in Taguig is hiring an Account Specialist I to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle calls, build relationships, and offer solutions in a dynamic call center environment.

The role emphasizes strong communication, multitasking, and empathy, with established processes guiding routine tasks and escalation for non-standard issues as needed.