Fraud Specialist I - Taguig

Testing Site - JPMC; Metro Manila; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

JPMorganChase in Metro Manila is hiring a Fraud Specialist I to be the first point of contact for clients, handling calls and delivering exceptional service for various financial products. You will build strong relationships, understand client needs, and offer innovative solutions in a fast-paced call center setting.

The role emphasizes routine tasks within established procedures, with supervision for non-standard issues and a focus on accuracy, empathy, and regulatory compliance.

Qualifications

• Clear communication and active listening.
• Ability to manage complex customer interactions with empathy and judgment.
• Adaptability to different cultural contexts and fast-paced environments.
• Willingness to work training hours and US-friendly shifts.
• Proficient use of computer systems to navigate multiple apps.

Responsabilités

• Handle upwards of 100 calls daily delivering support for financial products.
• Interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently.
• Collaborate with the team to achieve goals and meet targets.
• Adhere to regulatory and departmental practices.
• Treat customers with respect and respond empathetically.

Connaissances

Communication

Empathy

Multitasking

Customer service

Adaptability

Problem solving

Tech savvy

Call handling

Formation

2+ years college or K-12 equivalent

High school diploma with 1yr customer interfac­ing

2-year vocational/certificate with 1yr customer interfac­ing

Description du poste

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.