Fraud Specialist II - Customer Care & Risk Defender

JPMorganChase; Taguig; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

JPMorganChase in the Philippines is seeking a Specialist II in Fraud to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will build relationships, propose solutions, and work within a fast-paced call center to support customers in meaningful ways.

The role requires strong communication, empathy, and the ability to navigate multiple systems while following established procedures.

Formación

• Strong communication and information-gathering skills.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Able to adapt to different cultural contexts and fast-paced environments.
• Learn products quickly and seek feedback to improve performance.
• Proficient computer skills and problem-solving using technology.
• High school diploma or GED required.

Responsabilidades

• Interprets needs and delivers insights through customer service.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of each customer interaction with empathy.

Conocimientos

Customer service

Effective communication

Empathy and composure

Multitasking

Regulatory awareness

Problem solving

Learning ability

Computer literacy

Adaptability to culture

Educación

High school diploma or GED

Herramientas

CRM systems

Descripción del empleo

JPMorganChase in the Philippines is seeking a Specialist II in Fraud to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will build relationships, propose solutions, and work within a fast-paced call center to support customers in meaningful ways.

The role requires strong communication, empathy, and the ability to navigate multiple systems while following established procedures.